FAQ
Integrated Managed Services
Why should I engage an integrated managed services provider for my business?
An integrated managed services provider can help you outsource your IT needs to a single provider, who can offer a wide range of services, such as cloud computing, data backup, cybersecurity, IT consulting, and more. This can help you save costs, improve efficiency, and enhance security for your IT systems and operations.
What are the benefits of an integrated managed services provider over a traditional IT service provider?
A traditional IT service provider usually offers a limited range of services, while an integrated managed services provider can offer a comprehensive suite of services. An integrated managed services provider can also provide proactive monitoring, preventive maintenance, and timely updates to ensure your IT systems are always running smoothly and securely.
How does an integrated managed services provider work?
An integrated managed services provider works by assessing your IT needs, designing a customized solution, implementing the solution, and providing ongoing support and maintenance. You can choose to have the provider manage your entire IT infrastructure, or only certain aspects of it. You can also choose the level of service and the payment model that suits your budget and requirements.
If I have internal IT, do I still need an integrated managed services provider?
Yes, an integrated managed services provider can complement your internal IT by providing additional services, such as cloud computing, data backup, cybersecurity, IT consulting, and more. An integrated managed services provider can also help you reduce the workload and stress of your internal IT staff, and provide them with access to the latest technologies and best practices.
IT Consultation & Assessment
Why is IT consultation and assessment important for my business?
IT consultation and assessment can help you identify your IT strengths and weaknesses, evaluate your IT performance and security, and provide you with recommendations and solutions to improve your IT infrastructure and network. IT consultation and assessment can also help you align your IT strategy with your business goals and objectives, and ensure your IT systems are compliant with the relevant standards and regulations.
What are the main areas of IT consultation and assessment that you offer?
The main areas of IT consultation and assessment that we offer are:
- IT Infrastructure & Network Architect Design / Assessment: This service helps you design and assess your IT infrastructure and network, such as servers, storage, routers, switches, firewalls, etc. We can help you optimize your IT architecture, improve your network performance and reliability, and ensure your network security and scalability.
- IT Security Assessment: This service helps you assess your IT security posture, such as your vulnerability to cyberattacks, your compliance with security standards and regulations, your security policies and procedures, etc. We can help you identify and mitigate your security risks, implement security best practices, and enhance your security awareness and training.
- Consultation on Cyber Insurance: This service helps you understand and evaluate your cyber insurance options, such as the coverage, benefits, costs, and limitations of different cyber insurance policies. We can help you choose the best cyber insurance policy for your business, and advise you on how to file and manage cyber insurance claims.
How do you conduct IT consultation and assessment?
We conduct IT consultation and assessment by using the following methods:
- Discussion: We will have a discussion with you to understand your current IT structure, your business goals, objectives, and challenges, and your IT needs and preferences.
- Proposal: We will propose a suitable IT solution for you based on industry best practices or relevant practices guide, and explain the benefits, costs, and risks of the solution.
- Implementation: We will implement the IT solution for you, and ensure its functionality and performance.
- Evaluation: We will evaluate the IT solution for you, and provide you with feedback and improvement suggestions.
If I get IT consultation and assessment from you, what are the next steps and how can I implement your recommendations?
If you get IT consultation and assessment from us, the next steps are:
- Review: You will review our recommendations and decide whether to accept or reject them.
- Implementation: If you accept our recommendations, we will help you to implement the solutions that we are providing, or introduce you to our reliable partners or help you to source for solutions from the market for the solutions that are not our expertise.
- Support: We will provide you with support and maintenance for the solutions that we are providing, or assist you with the communication and coordination with our partners or the market for the solutions that are not our expertise.
How do you conduct IT consultation and assessment?
We conduct IT consultation and assessment by using the following methods:
- Discussion: We will have a discussion with you to understand your current IT structure, your business goals, objectives, and challenges, and your IT needs and preferences.
- Proposal: We will propose a suitable IT solution for you based on industry best practices or relevant practices guide, and explain the benefits, costs, and risks of the solution.
- Implementation: We will implement the IT solution for you, and ensure its functionality and performance.
- Evaluation: We will evaluate the IT solution for you, and provide you with feedback and improvement suggestions.
If I get IT consultation and assessment from you, what are the next steps and how can I implement your recommendations?
If you get IT consultation and assessment from us, the next steps are:
- Review: You will review our recommendations and decide whether to accept or reject them.
- Implementation: If you accept our recommendations, we will help you to implement the solutions that we are providing, or introduce you to our reliable partners or help you to source for solutions from the market for the solutions that are not our expertise.
- Support: We will provide you with support and maintenance for the solutions that we are providing, or assist you with the communication and coordination with our partners or the market for the solutions that are not our expertise.
Computer and Accessories
Why do I need a well-prep computer system for my business?
A well-prep computer system is customized to meet your specific business needs, such as the software applications, hardware specifications, network configurations, etc. A well-prep computer system is also installed with the necessary updates, patches, antivirus, and backup software to ensure your system is always protected and reliable.
What are the differences between a well-prep computer system and a standard computer system purchased from marketplace?
A standard computer system purchased from marketplace is usually a generic system that may not suit your business requirements, such as the operating system, software compatibility, hardware performance, etc. A standard computer system may also come with unwanted programs, such as bloatware, trialware, or malware, that can slow down your system or compromise your security. A well-prep computer system, on the other hand, is tailored to your business needs, and is free of any unnecessary or harmful programs.
How do you design and install a well-prep computer system for my business and what are the best practices and standards that you follow?
We design and install a well-prep computer system for your business by consulting with you to understand your business goals, objectives, and challenges, and to determine your IT needs and preferences. We then propose a suitable computer system solution that matches your budget and requirements, and that complies with the industry best practices and standards. Next we assist you to procure, configure, test, verify, deliver, and install the computer system at your premises, and provide you with the necessary training and documentation.
If I buy a well-prep computer system from you, what are the service options that you provide?
If you buy a well-prep computer system from us, you can subscribe to our maintenance service. We provide regular maintenance & support services for the computer system, such as updating, patching, and optimizing the system to ensure its optimal performance and security. We also assist in troubleshooting, resolving, and advising on any issues or problems that you may encounter with the system.
IT Infrastructure and Network Architect Design
Why is IT infrastructure and network design essential for my business?
IT infrastructure and network design is essential for your business because it can affect the efficiency, reliability, and security of your IT systems and operations. A well-designed IT infrastructure and network can provide you with faster and smoother data transmission and communication, higher availability and accessibility of your IT resources and services, lower risk of downtime, disruption, or data loss, easier scalability and flexibility of your IT capacity and capability, and better compliance with the IT standards and regulations.
What are the components and elements of IT infrastructure and network design includes?
IT infrastructure and network design includes the following components and elements:
- Hardware: The physical devices and equipment that make up your IT infrastructure and network, such as servers, storage, routers, switches, firewalls, etc.
- Software: The programs and applications that run on your IT infrastructure and network, such as operating systems, databases, web servers, email servers, etc.
- Network: The connections and protocols that link your IT infrastructure and network, such as LAN, WAN, VPN, TCP/IP, etc.
- Security: The measures and tools that protect your IT infrastructure and network from unauthorized access, attack, or damage, such as encryption, authentication, authorization, firewall, antivirus, etc.
- Management: The processes and procedures that monitor and control your IT infrastructure and network, such as configuration, backup, recovery, performance, etc.
If I hire you for IT infrastructure and network design, what are the deliverables and outcomes that I can expect?
If you hire us for IT infrastructure and network design, you can expect the following deliverables and outcomes:
- A customized IT infrastructure and network solution that suits your business needs and preferences
- A functional and performant IT infrastructure and network solution that enhances your IT efficiency, reliability, and security
- A reliable IT infrastructure and network maintenance and support service that ensures your IT infrastructure and network is always up-to-date and secure
Private Cloud
Why should I consider private cloud solutions for my business?
Private cloud solutions can provide you with more control and customization, more privacy and security, and more compliance and governance for your cloud computing needs. Private cloud solutions are exclusive and dedicated to your business, and you can choose and configure the hardware, software, network, security, etc. of the private cloud. Private cloud solutions are also stored and processed in a dedicated and isolated environment, and you can implement your own security policies and measures to protect your private cloud. Private cloud solutions are also compliant and governed by the relevant standards and regulations, such as data sovereignty, data protection, etc., and you can audit and monitor your private cloud activities and performance.
Where is your private cloud being hosted?
Our private cloud is hosted in Cyberjaya, Malaysia, which is a strategic location for IT and cloud services. Cyberjaya is a well-developed and well-connected IT hub that offers high-speed and high-capacity internet connectivity, reliable and stable power supply and backup, advanced and secure data center facilities and infrastructure, and skilled and experienced IT and cloud professionals and service providers.
How does Private Cloud Solutions differ from public cloud solutions?
Private cloud solutions differ from public cloud solutions in the following ways:
- Private cloud solutions are more customizable and controllable, as you can choose and configure the hardware, software, network, security, etc. of the private cloud, while public cloud solutions are more standardized and predefined, as you have to use the hardware, software, network, security, etc. provided by the public cloud service provider.
- Private cloud solutions are more compliant and governed, as you can ensure the private cloud follows the relevant standards and regulations, such as data sovereignty, data protection, etc., while public cloud solutions are more dependent and variable, as you have to rely on the public cloud service provider to comply with the relevant standards and regulations, which may vary depending on the location and jurisdiction of the public cloud service provider.
If I opt for your private cloud solutions, what are the services that I can expect from you?
If you opt for our private cloud solutions, you can expect the following services from us:
- Private cloud consultation and assessment: We will consult with you to understand your business goals, objectives, and challenges, and to determine your private cloud needs and preferences. We will also assess your current IT infrastructure and network, and provide you with recommendations and solutions to improve your private cloud readiness and compatibility.
- Private cloud design and implementation: We will design and implement a customized private cloud solution that matches your requirements. We will also ensure the functionality and performance of the private cloud solution.
- Private cloud maintenance and support: We will provide regular maintenance and support for the private cloud solution, such as updating, patching, scanning, cleaning, and optimizing the private cloud to ensure its optimal performance and security. We will also provide troubleshooting, resolving, and advising on any issues or problems that you may encounter with the private cloud.
Hosted IP-PBX / IP-Phone
Why is hosted IP-PBX / IP-Phone a better option than traditional phone systems?
Hosted IP-PBX / IP-Phone is a better option than traditional phone systems because it uses the internet to make and receive calls, instead of the conventional phone lines. This can help you save costs, improve quality, and increase flexibility for your phone communications.
What are the features and functions of hosted IP-PBX / IP-Phone?
Hosted IP-PBX / IP-Phone offers a variety of features and functions, such as:
- Voicemail, call forwarding, call waiting, call transfer, call recording, etc.
- Auto attendant, IVR, call queue, call routing, etc.
- Conference call, video call, chat, etc.
- Caller ID, call blocking, do not disturb, etc.
- Online portal, mobile app, desktop app, etc.
How does hosted IP-PBX / IP-Phone different from on-premises IP-PBX/IP-Phone?
Hosted IP-PBX / IP-Phone is different from on-premises IP-PBX / IP-Phone in the following ways:
- Hosted IP-PBX / IP-Phone does not require any hardware or software installation, maintenance, or upgrade, while on-premises IP-PBX / IP-Phone does require these tasks and costs.
- Hosted IP-PBX / IP-Phone is more scalable and flexible, as you can add or remove users, extensions, or features as needed, while on-premises IP-PBX / IP-Phone is more fixed and limited, as you have to purchase and install additional hardware or software to expand or change your phone system.
If I switch to hosted IP-PBX / IP-Phone, what are the benefits can I expect?
If you switch to hosted IP-PBX / IP-Phone, you can expect the following benefits:
- Lower costs: You can save money on phone bills, hardware, software, maintenance, and upgrade costs, as you only pay for the service and features that you use.
- Higher quality: You can enjoy clearer and smoother voice and video calls, as the internet connection is more reliable and stable than the phone lines.
- Greater flexibility: You can access and use your phone system from anywhere and any device, as long as you have an internet connection. You can also customize and adjust your phone system according to your business needs and preferences.
Email Solution
Why do I need email solution for my business?
Email solutions are essential for your business because they can help you communicate and collaborate with your customers, partners, and employees effectively and efficiently. Email solutions can also help you store and manage your important data and documents securely and conveniently.
What are the options and alternatives for email solution in the market?
There are many options and alternatives for email solutions in the market, such as:
- Web-based email services, such as Gmail, Yahoo Mail, Outlook.com, etc.
- Cloud-based email services, such as Microsoft 365, Google Workspace, Zoho Mail, etc.
- On-premises email servers, such as Microsoft Exchange Server, IBM Domino, Zimbra, etc.
How is your email solution different from others?
Our email solution is not only a subscription, we also include spam filters and email administration services, such as maintenance of the shared mailbox, email group, and more. We assist clients to migrate their email from existing exchanges to new exchanges that we are offering.
If I choose your email solution, what are the valued added services provided?
If you choose our email solutions, you can enjoy the following valued added services:
- Migration service: We will help you migrate your existing email data and settings from your old email system to your new email system, with minimal disruption and downtime.
- Integration service: We will help you integrate your email system with other applications and services, such as CRM, ERP, accounting, etc., to enhance your productivity and efficiency.
- Support service: We will provide you with support service for your email system, such as troubleshooting, resolving, and advising on any issues or problems that you may encounter with your email system.
Cyber Security
Why is cyber security important for my business?
Cyber security is important for your business because it can help you protect your data, systems, and networks from unauthorized access, attack, or damage. Cyber security can also help you prevent or minimize the impact of cyber incidents, such as data breach, ransomware, phishing, etc., that can cause financial, reputational, or legal harm to your business.
What does cyber security solutions include?
Cyber security solutions include cyber security assessment and implementation of cyber security tools and software that help you protect your data, systems, and networks, such as antivirus, firewall, encryption, backup, etc.
How do you deliver and maintain cyber security solutions?
We deliver and maintain cyber security solutions by following these steps:
- Assessment & consultation.
- Proposal of a suitable cyber security solution.
- Implementation of the cyber security products.
- Regular maintenance and support for the cyber security solution.
If I have data backup solutions, do I still need cyber security?
Yes, you still need cyber security even if you have data backup solutions. Data backup solutions can help you recover your data in case of data loss, but they cannot prevent or stop cyber attacks from happening. Cyber security solutions can help you protect your data, systems, and networks from unauthorized access, attack, or damage, and prevent or minimize the impact of cyber incidents.
Smart Uninterrupted Power Supply (UPS)
Why do I need a UPS for my business?
You need a UPS for your business because it can help you protect your IT equipment and data from power outage, surge, or fluctuation. A UPS can provide you with backup power and voltage regulation to keep your IT equipment and data running and safe during power problems.
What is a smart UPS?
A smart UPS is a UPS system that notifies you when the UPS is initiated, so that you will have sufficient time to react to a prolonged power failure and secure your critical infrastructure, such as security, communications, and power-sensitive equipment or products.
How does a smart UPS work?
You will receive a call from our system when the UPS is activated.
If I am currently using normal UPS, how can I upgrade it?
To upgrade your UPS, you may replace your normal UPS with our smart UPS system. Alternatively, you may check with us if we can convert your existing UPS to a Smart UPS system.
Virtual General Meetings
Why is virtual general meeting a viable and convenient option for public listed company AGM?
Virtual general meeting is a viable and convenient option for public listed company AGM because it can help you conduct your AGM online, without the need for physical presence or travel. Virtual general meeting can also help you save costs, time, and resources, and increase your shareholder participation and engagement.
What are the services including in these solutions?
Aside from the setup and administration of the real-time virtual AGM, the services include a shareholder invitation email with a voting form, real time voting, and Scrutineering services. We will send an email invitation to your shareholders, with a link to a voting form, where they can register and vote for the AGM agenda items. During the meeting, the shareholders can perform real time voting. Our Scrutineering services allow you to monitor and verify the voting results, and ensure the accuracy and validity of the votes.
How do you facilitate and manage virtual general meeting?
We facilitate and manage virtual general meeting by using the following tools and methods:
- Webinar: We will host a webinar, where you can present your AGM agenda items, and interact with your shareholders via audio, video, chat, or Q&A.
- Voting form: We will provide a voting form, where your shareholders can register and vote for the AGM agenda items, either before or during the webinar.
- Scrutineering platform: We will provide a scrutineering platform, where you can monitor and verify the voting results, and ensure the accuracy and validity of the votes.
If I wish to conduct a virtual general meeting, what should I prepare?
Contact us and we will arrange the meeting with you. You are not alone as we have been running for more than 150 sessions of virtual general meetings.
If you wish to conduct a virtual general meeting, you may get your company secretary to contact us. We will discuss with your company secretary and arrange for the AGM together. You are not alone as we have been running for more than 150 sessions of virtual general meetings