Safeguards needed to prevent glitches, say experts

Safeguards needed to prevent glitches, say experts

Even big airlines are subjected to IT-related failure, what more if normal SMEs in Malaysia? So that’s why we at Cygnus are pushing cloud solutions – to allow more users to reduce their IT downtime and have a stable server

From The Star, 23 August 2019 PETALING JAYA: Airports are part of the critical national infrastructure and procedures must be in place to prevent system disruptions, says Cybersecurity Malaysia’s responsive services division senior vice-president Dr Aswami Fadillah Mohd Ariffin. “When you deploy any system, you need to understand the risk, then manage it accordingly by having a policy combined with technical safeguards, ” he said, adding an internal investigation was needed to figure out the cause of the problem.
He said the glitch could be due to a number of reasons, from the system configuration not being up to date to pre-existing cybervulnerabilities or upgrading errors. He warned that even if the disruption was not due to a cyberattack, it put the system in a vulnerable situation which could open it up to an attack.
“It’s hard to say. If there’s a ransomware message on the screen, then it’s easier to tell. If it’s just downtime, there could be many factors, ” he added. Fong, however, noted that such disruptions could also happen without system updates. “There are a lot of possibilities: poor maintenance, hardware failure, error in patching, software glitches, negligence in operation or, worse, cyberattacks, ” he said. There are of course fail-safe methods that the airports could use, but that would result in a drop in efficiency, he said. Fong added that prevention and proactive drills were crucial when large organisations update their systems. “Information system disruptions are not just statistics; they become business cases and will cost us financially.” Read more at The Star

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