Hundreds of flights across US delayed after major IT outage at 5 airlines

Hundreds of flights across US delayed after major IT outage at 5 airlines

  • Hundreds of flights were delayed on Monday morning after several major airlines experienced an IT issue with a service called AeroData.
  • The affected airlines include American Airlines, Southwest Airlines, Delta Air Lines, United Airlines, JetBlue, and Alaska Airlines.
  • More than 500 flights were behind schedule at airports in Chicago, New York, Texas, Boston, Atlanta, Miami, and Detroit.
  • Passengers started reporting on delays linked to a nationwide IT problem at about 3.30 a.m. Five hours later, the Federal Aviation Administration said the issu was resolved.
Flights at airports across the US were delayed early Monday because of an IT failure affecting at least five airlines, the US Federal Aviation Administration (FAA) said. Southwest Airlines, Delta Air Lines, United Airlines, JetBlue, and Alaska Air were hit, causing widespread delays, the authority told Business Insider. “Several airlines are experiencing issues with a non-FAA flight planning weight and balance program called AeroData. Mainline operations and regional operations are affected to varying degrees,” a spokeswoman said.
The FAA tweeted the issue was resolved at 8:34 a.m. ET on Monday, around five hours after passengers first began posting to social media describing IT problems affecting their flights.
While the problem was still going on, airlines responded to passengers on Twitter, blaming a computer administration issue:
Joe Toomey@jptsetme

Thanks — I meant ETA on the system outage the gate agent identified. It’s 6:27 and we’re still waiting to board. It’s clear we’re not leaving in 3 minutes.

Delta @Delta

I completely apologize, we are currently experiencing a System-Wide Outage we are working diligently to get it back up and running. We do not have a specific time as yet. TMC

See Delta’s other Tweets
Katie Cate@ShehanKatie

They are putting people on different carriers – no fix soon

United Airlines @united

It appears that we are experiencing an outage that is impacting our ability to create release paperwork, Katie. We know this is frustrating, and we will get you in the air as quickly as possible. ^CM

See United Airlines’s other Tweets
On Monday, 492 Southwest Airlines flights were delayed, as were 116 flights operated by JetBlue, according to data from the Flight Aware tracking website. United Airlines told Business Insider that around 150 of its flights were hit. A spokeswoman said: “Some of our regional carriers experienced an issue with a flight planning program this morning that impacted operations, resulting in delays for select United Express flights.” Live departure data showed large numbers of delays on the affected airlines at New York’s LaGuardia AirportOrlando International AirportTampa International AirportDallas Fort Worth AirportLouis Armstrong New Orleans International AirportJohn Glenn Columbus International Airport, and Boston Logan Airport. A Delta A330.
A Delta A330.
Delta
AeroData, the software behind the outage, is used to calculate the weight and balance of flights before takeoff. It also provides runway analysis and aircraft performance data for airlines, according to AeroData’s website. The company, based out of Arizona, provides data for over 50% of all North American flights, and says that will rise too 85% soon. A 2017 company press release said just five minutes of AeroData system downtime can result in over 100 delayed flights and loss of revenue. Business Insider contacted AeroData for comment but received no response. Numerous airlines named the software, as did the FAA.

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